![]() ![]() In this area, you can see who made changes to your books and what they did. If you've generated a vendor credit already and it's not showing up in the list of credits, I'd recommend searching the transactions from the Audit Log. Usually, this is the category, product, or service you’re getting a credit for. Depending on how you record purchases with this vendor, enter the Category details or Item details.In the Vendor dropdown, select your vendor.Select Vendor credit or Receive vendor credit.This way, it will show up upon linking the vendors transaction. You'll need to make sure that you've created a vendor credit already. Hello there, got you covered in managing your vendors' credit in QuickBooks Online. Let me know if you have any Questions after following those steps. Refer to this article for more information managing bills in QuickBooks Online: Enter and pay bills. Hit Save and close to apply the credit to the vendor open balance.Once selected, the vendor's existing credit populates on the Credit Applied column.Go to the New + icon and select Pay Bills.To apply the existing credit to an open vendor transaction, use the Pay Bill feature. Choose Accounts Payable in the Accounts field, then enter the credit/refund amount in the Amount field.Under Add funds to this deposit, choose the vendor name in the Received from field. ![]() This way, the open balance will be removed from your vendors' accounts. You have to create a deposit to record the refund, then generate a bill payment and link it to the refund afterward. I'm here to help you ease the open balance that's showing up for your vendors. Hello there, appreciate you for performing the steps shared by my peers above to record vendor refund. If you need additional help with recording bills and payments using the vendor credit or refund, please let me know by adding a comment below. You can also review the topics from our help articles for additional resources while working with QuickBooks in the future. Here's an article you can read more about creating and managing credits from your vendors in QuickBooks. Pick the credit from the Credits section.Select the bill from the Outstanding Transactions section.Tap on the Mark as paid button from the Bill window.When you're ready to record the payment, you can follow these steps: Go to the Gear icon, then select Bill under Vendors.If you haven't created the bill, enter it from the ( +) New icon. Fill in the information on the Vendor Credit window ( vendor name, date, item/ account, amount).Open your QuickBooks Online account, then click on Vendor credit from the ( +) New icon.I'm here to guide you with the detailed steps. Thank you for getting back, can go ahead with recording the vendor credit, then apply it to your bill/s. Please let me know if you need clarification about this, or there's anything else I can do for you. You might also want to check out this article to learn how to view your transactions with your vendors in QuickBooks Online: View vendor transactions. I'm adding this article for more guidance on this process: Enter a refund from a vendor. You’ll see the amount of the vendor credit in the Credit Applied field. Click the + New button, then select Pay Bills.This is to ensure your vendor expenses are accurate. Once done, you can now link the bank deposit to the vendor credit using Pay Bills. Amount: Enter the amount of your refund. ![]()
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